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FAQs

How do I care for my products?
What is the return policy?
How will the order be shipped?
What is the payment method?
When will I be charged?
Can I cancel my order once it has been submitted?

General Questions

Dealer Inquiries
Celebrity/Fashion Media
Sponsorship

How do I care for my products?
Wash Instructions:
Because each item is unique in make and dying process you must handle w/ care. You must follow the wash instructions given w/ each item.

What is the return policy?
We accept returns for all non-custom items that are sent back within 2 days of receipt. There will be a 10% restocking fee for all returned items. Please understand that as these items are one-of-a-kind, stocking and merchandising them is considerably more costly than mass-produced items.

We accept returns on custom items that are sent back within 2 days of receipt. There will be a 50% creation fee, and the remainder will be a credit with Filthy Gorgeous towards a future order. Please understand that as these items are created when they are ordered, we are unable to give a full refund due to the costs associated with custom creation.

How will the order be shipped?
Standard Ground Shipping, Continental United States. For Standard Ground shipping of all in-stock items please allow 5-7 business days from the date the package was shipped. Your package will take 24-48 hours to process and ship.

For Standard Ground shipping of all custom items, please note that you will receive an e-mail shortly to confirm your order details and the timeline necessary to complete your custom design. Once your items have been shipped, please allow 5-7 business days for them to arrive.

What is the payment method?
We accept all major credit cards including
-Visa
-MasterCard
-American Express
-Discover

We do not accept checks

When will I be charged?
As soon as we receive the order, your credit card will be charged.

Can I cancel my order once it has been submitted?
Because the products you will be purchasing are original pieces of art, orders will not be able to be cancelled once ordered.

 

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